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Council unanimously approved moving utility billing and payment processing to Tyler Technologies and authorized recovery of credit card processing fees. Council also advanced a 30-year electric utility rights-of-way franchise agreement on a 3-2 vote, with two optional five-year renewals.
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The utility billing change is intended to combine systems, reduce manual work, and improve customer account visibility. Customers paying by credit or debit card may be charged processing fees under the approved plan, while ACH and check payments will remain available without additional fees. The electric franchise agreement is only approved on first reading and still requires further council action.
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