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The commission pressed for stronger paratransit improvements as Worcester’s transit hub manages 24 routes, more than 800 daily arrivals and departures, and only 8 bus slips. WRTA staff said planned steps include new demand-response software, a comprehensive paratransit study, a review of Yellow Cab service, and testing low-floor vans.
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The discussion focused on making bus and paratransit services more usable for people with disabilities, especially visually impaired riders, older adults, and people who use mobility equipment. WRTA plans to improve real-time information and examine broader service needs, while commission members urged pilots and greater emphasis on paratransit before investing heavily in hub technology. The Hub lobby is expected to reopen in June 2026 with more seating, two wheelchair spaces, an exterior customer window, and redesigned restrooms. Kate McGrath will lead planning for the 2026 Disability Pride Celebration.
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