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Temple’s Customer Care 3-1-1 program is handling about 2,000 interactions per week and has improved follow-up on resident reports. The city is scheduling about 600 Brush and Bulk pickups weekly, with capacity for up to 800, while educating residents about the new system.
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Residents can still call 3-1-1 to report problems or ask questions, and most report types can be submitted anonymously. Staff said reports can be escalated when they are not resolved promptly, and a self-service scheduling option is expected to improve response times. Brush and Bulk issues remain a frequent source of calls, but scheduled pickups are generally being completed or accompanied by an explanation.
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