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The commission and staff agreed to research complaints about inaccessible, fragmented disability services and follow up. Residents described difficulty completing forms, coordinating assistance, maintaining service continuity, and navigating the system; one resident reported needing a rope installed by the fire department to open a wheelchair-inaccessible door.
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The commission plans to examine how residents with disabilities access services and how providers coordinate assistance. Residents may currently find it difficult to get help with forms or identify the right service, and Rockville does not have a community health navigator. The department also requested additional FY25 funding for part-time program staff because hourly wages have increased, but the budget proposal was not yet available.
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