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The commission unanimously approved a 60-day period for complainants and respondents to respond to Housing and Community Development staff inquiries during landlord-tenant complaint investigations and mediation. Staff retain discretion to close a case after the deadline.
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People involved in a formal landlord-tenant complaint will generally have 60 days to provide requested information or supporting documents. If there is no response, Housing and Community Development staff may close the case, while retaining some discretion based on the circumstances.
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