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The WPCA unanimously adopted a financial hardship policy allowing qualifying customers to request a Good Will Adjustment after providing hardship documentation and paying at least 10% of the disputed bill, capped at $3,000. The authority also approved a $5,548.98 sewer-charge adjustment for a leak at 499 Mile Lane and endorsed a $1.5 million transfer to the Sewer Operating Fund, repayable by June 30, 2027.
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Residents experiencing extended unemployment or a qualifying medical condition may request a bill adjustment if their account was previously current, they provide documentation, make the required payment, and have not made a claim within the past 10 years. The WPCA approved eliminating sewer charges tied to a leak at 499 Mile Lane because the water did not enter the sewer system. It also approved $600,000 each in planned capital funding for the sewer and water departments; the water funding was recommended to the Common Council for approval.
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