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The City Commission approved a 30-day deadline for launching mid-review permit communication and set a goal to cut permits requiring four or more review cycles by 50% within six months. Staff reported that 68% of permits are completed within two review cycles or fewer, while 16% require four or more cycles.
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Applicants should receive more communication while their permits are under review, with quarterly reports tracking permits resolved through the new process. The City also plans to launch inspection text alerts in early March, including scheduling notices and alerts when inspectors are two stops away. Other initiatives discussed include automated email verification, artificial intelligence to identify incomplete applications, and expanded concierge services.
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