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The METCOM Operations Board unanimously approved a letter notifying ProPhoenix of contract defaults and requiring a response within 7 days and correction of the issues within 45 days; the minutes describe the 45-day period as calendar days.
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The letter formally tells ProPhoenix that its computer-aided dispatch system is not meeting contract requirements and demands a plan to correct the problems. If the issues are not fixed within 45 days after notice, METCOM may have the right to end the contract, but termination would not happen automatically. Board members also discussed a possible backup system that would take at least six months to implement.
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