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The Utilities Collection Office reported that 16,278 water service line inspections were completed in 2025, with some requiring access inside residences. The office also transferred 4,894 AutoPay accounts to a new payment processor and began processing ACH payments as fee-free eChecks.
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Residents may receive notices about water service line inspections, and some properties may require an interior inspection. Utility customers can choose a primary phone number and receive notices by email, text message, or voice call. AutoPay customers now receive 72 hours’ notice, while ACH payments are processed as eChecks without fees.
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