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The committee reviewed Herndon’s communication program and identified multilingual access, website navigation, emergency updates, and outreach to renters, seniors, people with disabilities, and small businesses as improvement areas. Staff reported that the Town website, email, and social media are residents’ primary information sources.
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The discussion focused on making Herndon information easier to find and understand across languages, ages, abilities, and housing types. Members reviewed possible updates to the welcome packet and website, including translated materials, QR codes, clearer navigation, and outreach through community networks. The committee also requested presentations about local programs and events from Parks and Recreation and the Herndon Fortnightly Library, depending on schedules.
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