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Families reported delayed communication about service disruptions, inconsistent website updates, oversized food portions, and unclear follow-up for concerns. Staff also reviewed compliance with a correction plan addressing six survey findings, while updated quality-trend data remained pending.
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The committee identified communication and service issues that affect residents and their families, including salon-service updates, meal portions, and how complaints are tracked. Staff reported progress on a six-item correction plan and planned additional board education on quality measures and the CMS rating system. The minutes do not record a formal vote or policy change.
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