Summary

Accessibility Survey Set for Townwide Outreach

ConcordMar 9, 20262 min read

At a glance

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The Commission agreed to launch a public accessibility survey by the end of March, with online and paper options, weekly reminders, and outreach through local community groups. The survey will remain open for about four weeks, with a goal of approximately 50 responses; building audits and a town website accessibility review are also underway.

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Commission on Disability

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What this means

Residents will be asked about barriers to using town buildings, facilities, programs, services, and information. The survey will be available online and in paper form at locations including the libraries, Town Hall, the Council on Aging, and Hunt Recreation. Feedback will inform Concord’s ADA Self-Evaluation and Transition Plan, which the project team expects to complete by the end of April.

Key decisions

Follow the major takeaways from this briefing.

Expand the survey to address exterior features such as parking, ramps, and elevators.
Clarify that the survey covers town programs, services, public facilities, and buildings rather than private businesses.
Add questions about finding information and services that would improve access to town programs and events, while limiting the survey to six questions.
Make the survey available online and in paper form, with paper copies distributed at multiple town locations.
Launch the survey by the end of March, keep it open for approximately four weeks, and promote it through weekly reminders, a QR code, the town website, social media, and community outreach.
Proceed with building audits, with eight of nine facilities expected to be completed by the end of the week and the Light Department review planned for several weeks later.
Begin a digital accessibility review of the town website focused on its most-visited pages, resulting in an expected eight-to-ten-page memorandum.
Postpone discussion of the resources bank until public survey results clarify community needs.

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