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The City Council unanimously approved switching the City's electronic billing and payment service to InvoiceCloud, with the transition expected to take about 120 days after complaints and reconciliation problems with the current system.
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Residents will receive electronic billing and payment services through a new platform as the City moves away from Nuvei. Staff said the change is intended to address operational problems, payment reconciliation issues, and citizen complaints. The Council also approved cash-payment rounding procedures for certain one-time fees, a purchasing policy, an annual investment-policy review, and an event grant of up to $85,316.
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